Devonshire Motors Ltd

The customer service experience was the poorest I have every received. I was asked to fill in a form when leaving my car to say when I would like to be updated on my repair. I ticked as each element of the repair was completed. I dropped my car off at 8.30am on the Monday morning, for a minor repair. By lunchtime Wednesday I had not heard anything, so called the garage to confirm it would be ready by the weekend. I was told someone would call me back, they didn't, so I called again and was told that, yes it would be ready hopefully Thursday. I called again Thursday to be told it will be ready on Friday. I called Friday to be told to pick it up at 5pm. When I arrived I was told it would not be ready until Monday. I expressed my dissatisfaction and was promised a call on Monday, which did happen and I picked up the car. I was also promised on Monday a follow up call on Wednesday, which never happened. The overall experience was very bad, I would not wish to use them again and would not recommend them.

A very good repair that was carried out quickly and professionally. The door looks brand new. And the garage carried out a good valet of the car. My only complaint would be how long it took for the work to actually commence.

Superb

Devonshire Motors were friendly, helpful and did an excellent job on my Touran. You would have no idea where the damage had been.

The overall was fantastic! The work done was brilliant.. wasn't too happy to collect my vehicle and find the window washer pipe bit wasn't connected however they fixed it collected my vehicle from me and dropped it back.. would recommend them to anyone! And so grateful to have been able to have such great people to sort my vehicle for me

The garage did an excellent repair to my car and when there was a slight issue with it they quickly looked at it after I had collected it.

Good customer service skills

I found the staff helpful, communicative and efficient.

Excellent worked carried out but the garage could have been more informative especially as the car took longer than thought and the garage did not contact me. Body shop not very good at returning calls, however brilliant work done

Clean and tidy reception area friendly staff kept informed all the way through on progress of repair of my car.