AW Accident Repair Centres Limited

After telling me my car would be ready 6th march they called to tell me it was ready 27th Feb, had to cancel stuff that day to pick car up. Got car home back to Lincoln about 20 miles and noticed they hadn't even touched the alloy. Called and they said their fault they had missed this and would bring courtesy car back to me on Wednesday and pick my car up to sort the alloy out. The following day on the Tuesday I get a call from my works reception that there is a guy from the garage asking for me. I wasn't there as do not work on a Monday or Tuesday. He left me a voice mail whilst I was on the phone to work reception asking me to call him back. But he didn't even leave his contact number, so yet another call to aw repairs was made. So now he wants to come see the car first to see if he can polish all the scratches out of the alloy. Wanted to come to home address but I was heading into town for an appointment I had moved from yesterday when I went to Newark to pick my car back up. So back to the original plan of Wednesday morning at my work address. Man arrives at 8.20 and cannot polish scratches out of alloy. Another man was sent with a courtesy car and drove mine back to Newark garage (my petrol) was advised that he would be back before 4pm which is when I leave work. 3.30 arrives and still no car so yet another call to the garage and guess what..... the car won't be back until the next day. Finally my car turned back up the next day at 3.30pm. All in all I was not impressed with the service, the amount of phone calls I have had to make and petrol wasted from going to Newark and back. Each time I was swapping cars it meant moving baby car seats and pushchairs etc. Also I have notice some a rather large split in the plastic trimming next to the leaver on driver’s seat to put the seat up and down which I almost cut my hand on when moving the seat up when it was dropped off. I have not mentioned this to the garage as I have no proof it happened whilst the car was away. I am just glad that I have my car back and all the palaver is over with.

Excellent repair work and good customer service. Friendly staff who were helpful and patient with my queries.

I was very disappointed with how long the repair took nearly 2 months and got a text on Wednesday to say the car would be ready for Friday for then to get a text on Thursday to say it be another 14 days !!!! So had to phone up chase up the repair so overall not to happy Steve the manager was good but the repair was dragged out

It was not a pleasant experience to have my car damaged but the efficiency and courtesy shown by AWR eased the pain and gave me confidence that my car was in good hands. It was returned on time and in pristine condition. Thank you so very much.

Staff were all helpful , knowledgeable and informative. They kept me in touch every step of the way.

Good service, they returned my car when I was at work and posted the key through the letter box. AW repairs did a very good job on my car and I would recommend them.

I didn't attend the garage as my car was collected but from start to end it was quite smooth. Except I had to take a whole day off to wait for the team to collect my car which was frustrating, wasn't even given a rough timeframe. Other than that the guys that collected and dropped off were really friendly and polite and my car came back brand new!

couldn't of asked for any more sorted my hire for me and updated every couple of days thanks again

The cars been in the garage for weeks. It was collected and the next day returned for work to fix the none available electrics on the tow bar. Now 2 days later on I find a large gap between the tailgate and boot floor I can sea daylight through and hear noises. Also the tow bar electrics now rub.

Although by no means the fault of the garage, they were situated over 20 miles away which was an inconvenience for the first visit for them to assess the damage to my car. However, after the first visit (and as they had declared my vehicle to be un-roadworthy), my car was collected from my home address for the repairs to be carried out. Communication from the garage throughout this process with myself was good and they kept me informed of any delays to the return of my vehicle. One downside however was their lack of contact with the insurers, meaning when the return date of my vehicle was delayed, I had to notify the insurers myself to ensure I my courtesy car rental was extended to cover the delay. The bodywork repairs were completed to a very high standard - this was also fully valeted inside and out. Unfortunately after receiving my vehicle back, I have uncovered electrical issues with internal controls (windows, mirrors, central locking) and the internal radio which were not apparent when my car went in for repair - the repair work was also only on bodywork so had nothing to do with any electricals. This matter is still outstanding and I am awaiting contact from the garage for arrangements to be made for my vehicle to be collected and the electrical work repaired.