H Samson (Bolton) Limited

Contacted me and kept me updated on repairs and when my car would be ready, only issue is they have caused a small amount of damage to my rear centre panel which they are going to repair.

Most helpful staff, repair carried out quickly and informed of completion in time to collect the same day

Excellent customer service and great workmanship

Guaranteed best service ever both from the people who work in the garage and in customer services. Did an amazing job on repairing my car and kept me up to date on all the work.

The only criticism would be the length of time it too for my car to be booked in for repair but if the garage have a full workbook its probably testament to their work - everybody was extremely helpful

My car picked up from my home and the following day I was sent text message saying that work had begun on my car. A week later I had call to say my car had been repaired and would be returned to my home the following day. Great service.

Exceptional job, good customer service and they kept me notified of how the job was coming along. No delays with the work. I would recommend to all.

The service was very good. They came on time to collect my car and the bodywork is excellent. You wouldn't know it had been involved in an accident.

They collected the car from the recovery yard, however the initial person that I spoke to at the garage was very rude. I was not kept informed on the progress of my vehicle, and was told that they were going to do a repair on one of my wings as opposed to replacing it which I refused to accept. As my car was in "original" condition prior to the accident with no filler in the bodywork, I wanted it returned as it was prior to the accident. I was given various completion dates and I was eventually contacted by text at 15.55 on Friday 30/03/12 asking me to contact them to arrange for me to go to the garage in Bolton to collect my car, as I work near Liverpool this would be an impossible task, I would not be able to just drop everything and get to Bolton. When I contacted them they promised to deliver my car back between 9.00am & 10.00 am on the Monday 02/04/12, however at 10.30 when my car did not appear I rang the garage and was told that they did not have a driver available to deliver it back to me, to say I was annoyed was an understatement, I had already taken advantage of my employers generosity by asking for time off to wait in for delivery. They then offered to deliver my car back to me at work, so I then had to get my husband to take me to work. I had on numerous occasions asked for a copy of the Geometry report as the car had had front end damage however this was not sent with the car when it was first returned to me. When the car was initially returned to me I noted that the inner wing liners were broken, so I refused to take delivery and it was returned to the garage for further work. Again I had to get my Husband to collect me from work. When it was returned the next day I took delivery and asked again for a copy of the Geometry report, 1 wing liner had been replaced the other had just re-fitted. The inside of the car had a dirty hand print on the Headlining and the seats were dusty, however I accepted delivery back. I initially noticed that the bonnet had not been aligned correctly, and after a road test noted that the car was "pulling" to the left. The garage then collected the car for further rectification work. The driver who came to collect my car was great and I pointed out that the driver’s door trim was coming off, and he notified the garage who has since replaced it. I have had a lot of "hassle" regarding this repair, an experience I would not want to repeat, I still have to try the car on a straight road to check if the "pulling to the left" has been rectified, however on the plus side, the car has now been thoroughly cleaned and the dirty hand print has gone, and the paint work appears to have been completed to a high standard, however only time will tell.

Very good services, good job on car, very friendly staff.